My Zen Arcade

take a look

And here is a copy of the email I just sent.

Dear Mark

You recently commented on my posting at my blog myzenarcade.com.  You asked if I could provide more information and if there was anything you could do to help.  I have a followup post on the topic, but here is the gist of what occurred.

My wife and I were living at location X and moving to location Y.  I rely on Comcast’s high-speed internet to work from home so we called Comcast in advance to find out what needed to happen to make sure down-time was kept to a minimum.  We were assured by the Comcast representative that nothing was required.  All we had to do was show up at the new house with a cable modem and we would be good-to-go.

Of course, that’s not what happened.

I began setting up our computers on Sunday 7/20.  The cable modem I’d purchased wasn’t connecting to the internet.  I called Comcast technical support.  I worked with a very nice lady there for a while, but nothing came of it.  In the end, she said that I’d need a tech sent out to troubleshoot the issue.  I asked when I could expect his visit.  She said the soonest she could get someone out there was Tuesday.  I replied that I require Comcast’s service so that I can work.  I reminded her that we has called Comcast to confirm that no such outside help would be required.  I did this to emphasize that Comcast had dropped the ball on this issue and that perhaps they should be expediting the service call.  This got no result.

I then explained that this was exactly why we left Comcast’s cable TV service, and why we would, as soon as possible, be leaving their high-speed internet service.  I also explained that this was a perfect example of why everyone I know has strong, negative feelings towards Comcast.

On your website, you say: “Here at Comcast, providing excellent customer service to you is our #1 priority.”.  My experience with Comcast has made it very difficult to believe that statement.

Thank You